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I am unable to remove an old phone number for iMessage/Facetime

I am unable to remove an old phone number for iMessage/Facetime having used all the suggestions on the website (switch both on/off, new password etc), is there a definitive way to do this?

iPhone XS, iOS 13

Posted on Jun 24, 2020 7:23 AM

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Question marked as Top-ranking reply

Posted on Jun 24, 2020 7:24 AM

Try this method ....


  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.


Remove the temporary number from https://appleid.apple.com

Watch the GIF below



  1. Turn iMessage and FaceTime back on. (Watch the GIF below)


1 reply

I am unable to remove an old phone number for iMessage/Facetime

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