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Kushlumba Author

Level 1

4 points

i need help my iphone 11 has frozen

My iphone 11 screen has frozen. I've tried the volume up/down and press the side. Nothing is working. How do i use my computer and do i lose all of my information on the phone if it works.

iPhone 11, iOS 13

Posted on Jun 24, 2020 9:25 AM

Top-ranking reply

Androish

Level 8

39,487 points

Posted on Jun 24, 2020 10:54 AM

Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If you have to restore the iPhone your data will be lost unless you have a backup.

If that does not help your phone might need service:

Contact Apple for support and service - Apple Support

Good luck!

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