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38 points

Can't encrypt iPhone and iPad backup - why not?

For some reason, I'm not able to encrypt my iPhone or iPad backup. This is the error that I keep getting. Anyone know what's wrong?

Posted on Jun 24, 2020 9:33 AM

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2 replies

i_rina

Community Specialist

Jun 28, 2020 1:55 PM in response to John C Lin

Hello John C Lin.

Thanks for reaching out to Apple Support Communities. We see that you are having some difficulty with setting a password to encrypt backups of your iPad. We will be glad to assist.

Let's start up in safe mode to see if that helps:

How to use safe mode on your Mac

Hope this helps.

Cheers.

Jun 28, 2020 3:05 PM in response to John C Lin

Have you tried simple password like 12345? Maybe you use some special chars?

Can't encrypt iPhone and iPad backup - why not?

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