I have forgotten the screen time passcode on my iPad. I tried to reset it by tapping on "forgot passcode?", but it doesn't work. The first time I tried it I got in and entered a new passcode, however the new passcode did not work. When I try to change it again, the only thing it does is simply add one more to the number of failed attempts.
iPad, iPadOS 13
If you have forgotten the ScreenTime passcode, one of these two procedures should resolve the problem:
https://support.apple.com/en-us/HT211021
If your iPad is capable of supporting iPadOS 13.x, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.
To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data.
I hope this information is helpful to you in successfully resetting your forgotten passcode.
If you have forgotten the ScreenTime passcode, one of these two procedures should resolve the problem:
https://support.apple.com/en-us/HT211021
If your iPad is capable of supporting iPadOS 13.x, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.
To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data.
I hope this information is helpful to you in successfully resetting your forgotten passcode.
If your AppleID and Password is not accepted, this would suggest that the credentials are perhaps incorrect.
If you are certain that the credentials are good (test them at https://appleid.apple.com), then try a forced restart of your iPad - and then try again.
To force-restart your iPad:
If, after restart, you are still unable to turn-off ScreenTime, you are running out of options - and it may become necessary to reset your iPad and set-up as new. Before doing so, I suggest reaching-out to Apple Support.
The Contact Support link can be found at top-right of this page - or, alternatively, you can initiate a support call using the Apple Support App:
https://apps.apple.com/gb/app/apple-support/id1130498044
Please let us known how you get on.
Thank you for the answer, however, I have already tried the method on the link and my iPad has the most current version iPadOS version (iPadOS 13.5.1) but it doesn't work. As I mentioned above, nothing happens after entering the Apple ID and password (except for the number of failed attempts increasing).
The alternative to attempting a change/reset of the passcode is to disable ScreenTime (which clears the ScreenTime passcode) - then re-enable ScreenTime if needed:
Settings > Screen Time > Turn Off Screen Time
Have you updated to iPadOS 13.5.1? If not, what version is installed?
Have you followed the link that I provided - selecting the change Screen Time Passcode option? This process won’t prompt for a Passcode, but instead requires your AppleID Password.
Turning off screen time also requires the passcode!! Please tell me a method to turn off screen time without the passcode or a way to recover a forgotten passcode.
Yes, as I mentioned above, iPadOS 13.5.1 is installed. I have followed the process in the link but there appears
to be a bug. After entering the AppleID password, Screen Time does not get unlocked.
"Forgot passcode?" in Screen Time settings not working.
