i need return my iphone to asurion but when tried to do an factory restore the phone is asking me for screen passcode?

I need to return my iphone to Asurion, since they sent me a new one but when I tried to erase my old iPhone, is asking me for screen pass code?


Posted on Jun 24, 2020 4:33 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2020 8:10 AM

Hello and welcome to Apple Support Communities, froynino!


We understand that you're trying to return your old iPhone, but are being asked to enter a passcode in order to erase it. We'd be happy to provide information on what to do next.


Try following the steps here to get your iPhone erased:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch


Have a great day!

1 reply
Question marked as Top-ranking reply

Jun 29, 2020 8:10 AM in response to froynino

Hello and welcome to Apple Support Communities, froynino!


We understand that you're trying to return your old iPhone, but are being asked to enter a passcode in order to erase it. We'd be happy to provide information on what to do next.


Try following the steps here to get your iPhone erased:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch


Have a great day!

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i need return my iphone to asurion but when tried to do an factory restore the phone is asking me for screen passcode?

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