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User profile for user: benjalorean
benjalorean Author
User level: Level 1
12 points

Profile picture does not appear on login

On the login screen, my profile picture shows up as an empty circle, instead of the icon I've selected in preferences.

MacBook Pro 16″, macOS 10.15

Posted on Jun 24, 2020 11:12 PM

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User profile for user: benjalorean
benjalorean Author
User level: Level 1
12 points

Posted on Jul 11, 2020 2:57 PM

so ultimately this seems to be a case of user error. I wasn't clear on the difference between local account photo and icloud photo.


somehow my profile photo got set to a transparent image, and it didn't occur to me until I was messing around with a second local account that I could directly edit the profile picture. to fix my main account, I had to hover over the empty space next to my name in the Users & Groups settings, which displayed the "edit" prompt that I could click on to set my picture

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User profile for user: benjalorean
benjalorean Author
User level: Level 1
12 points

Jul 11, 2020 2:57 PM in response to benjalorean

so ultimately this seems to be a case of user error. I wasn't clear on the difference between local account photo and icloud photo.


somehow my profile photo got set to a transparent image, and it didn't occur to me until I was messing around with a second local account that I could directly edit the profile picture. to fix my main account, I had to hover over the empty space next to my name in the Users & Groups settings, which displayed the "edit" prompt that I could click on to set my picture

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User profile for user: Old Toad
Old Toad
User level: Level 10
210,539 points

Jul 11, 2020 1:12 PM in response to benjalorean

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and see if the problem persists.  Reboot normally and test again.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 

Otherwise have you tried using another photo for that account?


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User profile for user: CarlAVII
CarlAVII
User level: Community Specialist

Jun 29, 2020 11:59 AM in response to benjalorean

Hello benjalorean,


Welcome to Apple Support Communities!


I understand from your question that your profile picture is greyed out. I can certainly help you with this!


I would start by resetting the SMC & PRAM on your device. Links to do this are below.

How to reset the SMC of your Mac

Reset NVRAM or PRAM on your Mac


I hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

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Profile picture does not appear on login

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