Why Amazon Prime purchased Airpods Pro serial # shows invalid on Apple.com

Posted on Jun 25, 2020 8:52 AM

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serial numbers on individual airpods showing as invalid on apple's website Hi all, I recently bought airpods pro. I verified the airpods using the serial number present on the lid of the case and it was authentic. However when I check the serial numbers printed on the individual airpods, apple shows that they are invalid. can someone please help me know what does that mean? I got the authenticity of the charging case verified from the authorised reseller, but why does apple show that individual serial numbers of both the airpods are invalid?
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1 reply

Jamesd49

Level 7

23,263 points

Jun 25, 2020 9:52 AM in response to Xopago

I don't know, maybe they are fakes, you would need to raise this with amazon as you purchased it from them

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Why Amazon Prime purchased Airpods Pro serial # shows invalid on Apple.com

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