App store in Chinese

I scanned a barcode for a camera. It said the app was only available in china. I clicked it and now my App store is in Chinese!?? I have an old balance of .72 in the store which is keeping me from changing countries/region. This is crazy. They can have .72. Any help would GREAT! Thanks

iPhone 7, iOS 13

Posted on Jun 25, 2020 10:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2020 12:09 PM

You can ask Support to zero balance your account.

World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


iTunes Support -

https://support.apple.com/en-euro/itunes-contact


You cannot change your account to a country in which you are not a legal resident. Aside from being a legal resident of China, you would need to provide an acceptable payment method from China with a verifiable Chinese billing address.


And should you persist in doing so, you may find that your iPhone is locked to that country for the next 90 days.


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Jun 25, 2020 12:09 PM in response to Budd202

You can ask Support to zero balance your account.

World-wide Apple Support -

https://support.apple.com/en-us/HT204169


Support by phone, email or chat -

https://getsupport.apple.com/


Apple Support by Twitter -

https://twitter.com/AppleSupport


iTunes Support -

https://support.apple.com/en-euro/itunes-contact


You cannot change your account to a country in which you are not a legal resident. Aside from being a legal resident of China, you would need to provide an acceptable payment method from China with a verifiable Chinese billing address.


And should you persist in doing so, you may find that your iPhone is locked to that country for the next 90 days.


ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App store in Chinese

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.