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Level 1

5 points

Update

I have a 13 inch late 2011 MacBook Pro. I can't download some programs from app store. My os version is 10.11.6

what should I do?

Posted on Jun 25, 2020 10:08 AM

Top-ranking reply

Level 8

42,596 points

Posted on Jun 25, 2020 10:58 AM

A 13 inch MacBook Pro can only upgrade as far as High Sierra.

Please use Safari to access the following links do not use Firefox

Before upgrading make a full back up of your Mac.

Check that third party apps you use have updates available for the new OS.

Check that your printers/ scanners etc have updated drivers and software available for the new OS.

Connect your mac to your router via cable rather than rely on WiFi.

Do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.

If the App Store says 'Open' then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS High Sierra.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

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