Account Locked - Can’t Verify Identity

Bought an iPhone SE and trying to restore backup. My iCloud email is different than my Apple ID email. it says that account has been locked and I need to verify my identity. It’s sending an email to the iCloud email but I don’t have an account for that email. I’m not even sure why/how it’s a different email. How do I fix this?

Posted on Jun 25, 2020 3:00 PM

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3 replies

zinacef

Level 10

88,720 points

Jun 25, 2020 3:08 PM in response to SGW19

If your account is locked - If your Apple ID is locked or disabled - Apple Support.

zinacef

Level 10

88,720 points

Jun 25, 2020 3:15 PM in response to SGW19

Next step - Contact Apple for help with Apple ID account security - Apple Support.

SGW19 Author

Level 1

8 points

Jun 25, 2020 3:11 PM in response to zinacef

I’ve already tried that. It’s sending a reset email to an account that doesn’t exist. That’s what I don’t know how to fix.

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Account Locked - Can’t Verify Identity

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