Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 7 reset without Apple ID password

Hello!

How do I reset an iPhone 7 without Apple ID password?

Posted on Jun 25, 2020 7:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2020 7:40 PM

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

5 replies
Question marked as Top-ranking reply

Jun 25, 2020 7:40 PM in response to Juliaappleid

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

Jun 26, 2020 4:28 AM in response to Juliaappleid

You won't be able to do so. But, anyway,


See: If you forgot your Apple ID  https://support.apple.com/en-us/HT201354 and

 

 If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

And you will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

Jun 26, 2020 7:32 AM in response to Juliaappleid

The company needs to have a designated company representative contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Jun 25, 2020 9:47 PM in response to Juliaappleid

Juliaappleid Said:

"iPhone 7 reset without Apple ID password: Hello! How do I reset an iPhone 7 without Apple ID password?[...] This is a work phone I just received The person who had the phone prior to me, is no longer with the company & no way of getting her Apple ID password"

-------


A Few Thoughts:

🤔 Nice job, so-to-speak. I'd ask your employer to have it all signed out of. Elsewise, it is useless to you.


Get a new out-of-the-box iPhone, have your employer set up, and one would expect you'd be fine to go from there. So, request a new out-of-the-box iPhone from you employer.

iPhone 7 reset without Apple ID password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.