vpn blocking apple id

I recently was unable to login or sign out of my Apple ID. None of my phones apps would work, not GPS, or anything. I’ve tried to sign out of my Apple ID, but it was telling me that it was unable to connect to the servers. I later found out that it was my CyberGhost VPN that was blocking it. Now if I try enabling my VPN, nothing will work. Any suggestions?

iPhone XR

Posted on Jun 25, 2020 10:40 PM

Similar questions

Apple ID (idmsa.apple.com) blocking DigitalOcean IPs Hi there, I using a DigitalOcean server as a personal VPN, but I just found that I can't access Apple services through this VPN (the Apple servers responded 502 bad gateway error). I researched and it seems that Apple is blocking some cloud providers like DO, Vultr,... So I want to ask if I can get rid of this issue? Can Apple add my IP to the whitelist or anyway else? Thanks a lot.
1544 6
Why do my devices access mask.icloud.com Hello, Currently i have three Apple devices being monitored in my home network primarily for add sites, but interestingly the monitoring software ( which is resident on another non Apple system within my network) is indicating that these devices are accessing, or trying to access the subject domain( mask.icloud.com) which is being blocked by the monitoring system. What is causing me concern is that previously i had already decided to disable Private Relay access as it was causing me some limited access to other important sites relating to support activities relating to Applications running on my Apple products. So can anyone tell me why an Apple product running up to date software and OS is trying to access a domain that is linked with a service ( ie Private Relay) which i have disabled on my account please? thanks JohnW
29986 8
Sign in to your school or organization account (VPN) I have such a problem, I can’t log into my account, they say that it already exists if it exists, how can I delete it and log in again, I would like to enable vpn, but because of this problem I can’t it would be good if you could help with this
574 1

1 reply

Axel Foley

Level 10

150,966 points

Jun 25, 2020 10:45 PM in response to Retinene

You will need to contact your VPN app's support team to understand what that is happening and take steps accordingly.

Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

vpn blocking apple id

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up