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User profile for user: Shaniza1112
Shaniza1112 Author
User level: Level 1
4 points

Macbook air 2020

When i turn on my macbook air 2020, the screen turns on and i can log in with my fingerprint but the touchpad doesnt work. It actually starts moving after a while, everything works after a while

why is this happening? I just started using it, its been a week

MacBook Air 13″, macOS 10.15

Posted on Jun 25, 2020 11:06 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Posted on Jun 25, 2020 11:32 PM


  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the trackpad issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Please  contact product and tech support:  ➔ Contacting Apple for support and service including international calling numbers. Take advantage of that Apple 1YR Limited Warranty that you have on your 2020 MacBook Air.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Jun 25, 2020 11:32 PM in response to Shaniza1112


  1. Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook Air here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the trackpad issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Please  contact product and tech support:  ➔ Contacting Apple for support and service including international calling numbers. Take advantage of that Apple 1YR Limited Warranty that you have on your 2020 MacBook Air.


Axel F.

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Macbook air 2020

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