My apps will not not download
Whenever I press on Snapchat it’s just a black screen then kicks me out. Why is this happening?
iPhone 8, iOS 13
User profile for user:
Joseph_S.
User level:
Community Specialist
Hello JDowd88,
We understand you're experiencing some issues with Snapchat on your iPhone. We know it's important for apps to work like you expect them to, and we'd like to help you out.
In the title of your post you mentioned apps not being able to download. Are you seeing the black screen when trying to download Snapchat, or do you see a black screen when you try to open Snapchat after it's already been downloaded? If the issue is with apps not download, see if the steps listed in this support article are helpful: If you can’t download or update apps on your iPhone or other Apple device.
If you're seeing a black screen when opening Snapchat, or you see a black screen in the App Store, try out these steps: If an app unexpectedly quits, stops responding, or won’t open.
Respond back if you continue to experience the same thing.
Thanks for using Apple Support Communities.
Take care.