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When i go on subscription on my itunes apple id, i receive the message cannot connect
iPhone 8 Plus, iOS 13
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When i go on subscription on my itunes apple id, i receive the message cannot connect
iPhone 8 Plus, iOS 13
See If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.
And, note that the document lists a number of alert messages. One of them seems to apply to you: "Could not connect to the iTunes Store. Make sure your network connection is active and try again."
See If you can't connect to the App Store, iTunes Store, or other Apple services https://support.apple.com/en-us/HT201400. There have been quite a few Apple server connection problems lately. Among other things, in the above document, see Check Apple’s System Status page. You can check there to see if the needed server is available when you need to use one.
And, note that the document lists a number of alert messages. One of them seems to apply to you: "Could not connect to the iTunes Store. Make sure your network connection is active and try again."
Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
If necessary, try contacting the Developer.
Thanks
i will try by connecting on another wifi network or restart and let you know
You are welcome.
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