I bought a iPad from a friend and she forgot her Apple ID and I can’t reset it? Is it any good?
I bought a IPAD 4 from a friend and she forgot her Apple ID so can’t erase and reset, what can I do?
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I bought a IPAD 4 from a friend and she forgot her Apple ID so can’t erase and reset, what can I do?
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
The following guidance may be helpful to your “friend” in recovering access to their AppleID account - so as to facilitate the necessary steps to resolve the Activation Lock...
—
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you intend to give the iPad to somebody else, you should follow this process to properly prepare the iPad for reuse:
https://support.apple.com/en-gb/HT201351
–
I hope this information and guidance is helpful, to both yourself and your friend, in resolving your difficulties.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
The following guidance may be helpful to your “friend” in recovering access to their AppleID account - so as to facilitate the necessary steps to resolve the Activation Lock...
—
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you intend to give the iPad to somebody else, you should follow this process to properly prepare the iPad for reuse:
https://support.apple.com/en-gb/HT201351
–
I hope this information and guidance is helpful, to both yourself and your friend, in resolving your difficulties.
These are the only steps you (or your friend) can perform:--> If you forgot your Apple ID - Apple Support
and/or:--> If you forgot your Apple ID password - Apple Support
Or your friend should visit an Apple Store if she's the original owner and if she still has the proof of purchase (receipt/invoice).
Regards
Giulio
I bought a iPad from a friend and she forgot her Apple ID and I can’t reset it? Is it any good?