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Hello, someone hacked my old iPad and now it is asking me to re-activate, but it has their Apple ID in as the activation step. How do I reset it or unlock it?
iPad 2, iOS 9
if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
You must have acquired your device second hand from someone other than Apple or an authorized Apple reseller. The following information explains what has happened. You apparently didn't know to heed the advice given below.
"Before you buy/acquire an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account."
And see: Activation Lock for iPhone, iPad, and iPod touch https://support.apple.com/en-us/HT201365. See this heading Check for Activation Lock before you buy/acquire a device from someone else.
The presence of activation lock means that we can't help you. We are not authorized to remove the activation lock from any device. And, under your circumstances, Apple support will not remove it since you cannot provide proof of ownership that they will consider to be sufficient. You would need and have your purchase receipt for the device from an authorized Apple seller with the device's serial number on it.*
All I can suggest is that you try to recovery the needed password (or possibly the purchase price) from the party you acquired the iPhone from or have this person sign out of iCloud; erase the device; and remove it from their device list. Doing one of these things is the only way the phone can be made functional for your use.
*Rarely, an iDevice is purchased activation locked from an authorized Apple seller.
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Well, you're wrong this time. Thanks for making assumptions instead of asking questions. I bought this iPad myself over 6 years ago from an Apple store and it has never had this problem before.
Thank you, I'll do that. Luckily I have the receipt and the original box.
You are welcome.
Help, someone hacked my old iPad and put their email in as the Apple ID and it is asking to reactivate. Now I can't get in.
