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Mid 2012 Mac Pro & Metal Compliant Graphics Card, resolution problems

To make my mid 2012 Mac Pro Metal compliant I purchased a new graphics card. The card is a Radeon Pro WX 7100 with Display Output Support (@ 60Hz):


4 @ 1920x1080

4 @ 3840x2160

2 @ 5120x2880

1 @ 7680x4320


I used the cable that came with the card, Display Port to DVI-D connectors to connect to the monitor.


The good news is that it worked, once the computer started up and when I open the system prefs I can see the Metal label under the System Report, signifying that I c an now upgrade from High Sierra to Mojave.


Detail of System Report | Metal: Supported, feature set macOS GPUFamily1 v3


The problem is that I am only getting 1200 by 800 resolution.


My monitor is an Apple 30" Cinema HD Display with the capability of 2560 by 1600 resolution, which was what it was producing with the original AMD graphics card that came with the machine.


I believe the problem is the cable, that it is not providing the DVI-Dual Link ability. Whe I purchased the Radeon WX 7100 from B7H Photo it was suggested that I purchase a j5create Mini DisplayPort to 4K DisplayPort, HDMI & DVI-D Adapter.


The problem with this solution is that the adapter is a Mini-Display port connection, while the card has 4 full sized Display Ports.


It always seems to come down to two expensive devices on either side of an unwilling or incompatible adapter. Over the years, Apple's port churn has not helped. :-)


Any thoughts or speculations on how to extricate myself would be much appreciated.


Thank you.



Mac Pro, macOS 10.13

Posted on Jun 26, 2020 2:52 PM

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32 replies

Jul 3, 2020 10:31 AM in response to Grant Bennet-Alder

From Club 3D Support:


"We have experienced some users using the Apple Cinema displays compatibility with the Adapter due to the HDCP Non support on the Display. This adapter has been designed and sold with HDCP functionality support. 

 

It could be that the firmware on this adapter needs to be flashed to a NON HDCP function. Unfortunately this can only be done with a Windows based system.

 

You will need a Windows Based system with a free DP port you can connect the adapter to and connect the adapter to any DVI port monitor to flash this adapter.

 

Do you have this equipment?"


I don't, so we'll see what they offer next.

Jul 3, 2020 10:05 PM in response to Grant Bennet-Alder

There is an Apple adapter at eBay for $61, a cheaper option than the StarTech. As the Club 3D had another issue, maybe the iPhone charger option might still work.


It seems that all these options were developed to work with USB-C based Apple devices only, especially MacBook Pros. I have a MacBook Pro, ironically kit would be easier to hook it up to the Cinema HD but despite it being far newer it has a quarter of the horsepower and capacity of the Mac Pro.


If this next attempt does not work I'll have to purchase a new monitor and I'll save the Cinema HD for the MacBook Pro when I move to my larger office.


It would have been nice if Apple support had laid some of these issues out, I never saw this problem coming.



Jul 4, 2020 2:13 PM in response to Grant Bennet-Alder

Grant:


Thanks again for all of your guidance, I might have eventually figured some of this out but that is unlikely and would have taken many months. I have thrown in the towel on finding a working adapter solution for connecting the 30" Cinema HD display to the mid 2012 Mac Pro installed Radeon Pro WX 7100 graphics card.


My chances of success we're no better than 50 / 50 and it would take another 3 to 4 weeks, with shipping turn arounds, to know for sure, as I said earlier, I am already 6 weeks into this attempt and falling behind in my work.


What became clear in this discussion and web searches is that connecting a Cinema HD display to an Apple computer with USB-C may not be easy, but it is doable. So I will keep the display and eventually, when I have a bit more room on my desk, set it up for my MacBook Pro.


Instead of saving money with an adapter I have instead ordered a new monitor, the Philips 43" 4K Ultra HD LCD display.


We may have not been able to resolve the original plan, but you cut a substantial amount of time off my pursuit.


Thanks again.

Mid 2012 Mac Pro & Metal Compliant Graphics Card, resolution problems

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