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I'm trying to set up my new iPad Air, which is an upgrade from my iPad 9.7", and when trying to log in with my Apple ID, I get an error stating "There was an error connecting to the Apple ID server." I've changed my Apple ID password and I'm still getting the same error.


Thoughts or recommendations?

iPad Air 3 WiFi, Cellular

Posted on Jun 26, 2020 4:01 PM

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Question marked as Best reply

Posted on Jun 26, 2020 5:24 PM

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

3 replies
Question marked as Best reply

Jun 26, 2020 5:24 PM in response to Poubear0604

Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Verification Failed

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