Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź“° Newsroom Update
Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >
Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >
I know there is another thread for this but it wouldn’t let me post a reply. If I am playing music from my phone, as soon as the phone goes to lock after around 5 minutes the music shuts off! I have updated software, turned the phone off and on but still the problem!! It is infuriating! Apple please fix this bug!
iPhone 7, iOS 13
Good afternoon azjules,
Welcome to the Apple Support Communities! We understand that if you lock the screen on your iPhone music will stop playing. We know it's important to be able to listen to music with a locked screen; we'd like to help. If this is affecting the Music app, take a look at these steps first:
If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:
"Delete a built-in app from your device
 in the upper-left corner to delete the app.If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.
Restore a built-in app that you deleted
 to restore the app.If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."
Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch
If the behavior doesn't occur with the Music app, but other apps are affected, please let us know which apps you have trouble with.
Take care.
Good afternoon azjules,
Welcome to the Apple Support Communities! We understand that if you lock the screen on your iPhone music will stop playing. We know it's important to be able to listen to music with a locked screen; we'd like to help. If this is affecting the Music app, take a look at these steps first:
If the behavior continues, we'd also suggest removing and redownloading the Music app to your device. Please keep in mind that this will remove any content you've downloaded and will need to be downloaded again:
"Delete a built-in app from your device
 in the upper-left corner to delete the app.If you have an Apple Watch, deleting an app from your iPhone also deletes that app from your Apple Watch.
Restore a built-in app that you deleted
 to restore the app.If you have an Apple Watch, restoring an app to your iPhone also restores that app to your Apple Watch."
Delete built-in Apple apps on your iOS 12, iOS 13, or iPadOS device or Apple Watch
If the behavior doesn't occur with the Music app, but other apps are affected, please let us know which apps you have trouble with.
Take care.
Music stops playing when phone locks!
