You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Earbuds stopped working

I bought 2 pairs of Earbuds through Amazon.com, delivered on March 15, 2020, and now it has stopped working.

I have had my old pair which had been working for years before I needed a replacement. Can anyone give some advice on what can I do?

Posted on Jun 27, 2020 4:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 27, 2020 5:35 PM

Hello,

Check the charging port for lint or other debris and see this:

If your headphones don‘t work with your iPhone, iPad, or iPod touch

If you purchase non-Apple headphones, make sure that they are MFi certified:

Identify counterfeit or uncertified Lightning connector accessories

Good luck.

2 replies

Earbuds stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.