Apple ID is disabled / locked from iTunes & App Store

Since replacing my iPhone 11 for a new one due to water damage using the same SIM card as my previous iPhone 11, when I try downloading the apps I had on my old phone a pop up appears saying “Apple ID is disabled / locked from iTunes and App Store” and I have no idea what may have caused it to do so. I’ve changed my Apple ID password along with the Apple ID to see if it would work and it doesn’t, my iPhone is updated and restarted and still has the same issue. I never use iTunes either

iPhone 11, iOS 13

Posted on Jun 27, 2020 7:54 PM

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Question marked as Top-ranking reply

Posted on Jun 27, 2020 8:20 PM

The issue is not with your phone, but with your account. Either with payment method or security. Only Apple can resolve it for you.


If it says your App Store / iTunes is disabled, you’ll have to contact Apple Store Support directly; read this article: 

https://support.apple.com/en-us/HT208856


If you ever see that message again, don’t change your ID or password. It only makes things more complicated.

1 reply
Question marked as Top-ranking reply

Jun 27, 2020 8:20 PM in response to Iphone1601

The issue is not with your phone, but with your account. Either with payment method or security. Only Apple can resolve it for you.


If it says your App Store / iTunes is disabled, you’ll have to contact Apple Store Support directly; read this article: 

https://support.apple.com/en-us/HT208856


If you ever see that message again, don’t change your ID or password. It only makes things more complicated.

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Apple ID is disabled / locked from iTunes & App Store

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