my callers dont go to voicemail

Set up Visual Voicemail on your iPhone

1. Go to the Phone app, then tap the Voicemail tab.
2. Tap Set Up Now.
3. Create a voicemail password, then tap Done.
4. Enter your password again to confirm it, then tap Done.
5. Select Custom or Default. If you choose Custom, you can record a new greeting.
6. Tap Save.

Set up Visual Voicemail on your iPhone - Apple Support