The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

henrietta118 Author

Level 1

7 points

My calls are going straight to voicemail

My phone is going straight to voicemail

iPhone 12, iOS 15

Posted on Aug 2, 2022 11:28 AM

Top-ranking reply

jeromyk

Level 4

2,040 points

Posted on Aug 2, 2022 11:41 AM

You may have Do Not Disturb enabled.

When you have a Do Not Disturb turned on, a crescent moon icon appears in the status bar and on your Lock Screen.

Follow these steps to Disable:

Open Control Center on your iPhone or iPod touch, or on your iPad (see image below)
Tap Focus, if any of these are listed as On, click it to turn it OFF.

For more information about Do Not Disturb:

-> Use Do Not Disturb on your iPhone, iPad, and iPod touch - Apple Support

View in context

Similar questions

Visual Voicemail not working After the update of iOS 16.1. I cannot get my visual voicemail to work nor get any notifications of new voicemail. I googled how to troubleshoot this matter and tried everything. Restarting my phone, turning the airplane mode on and off, reinserting my SIM card, resetting my network, changing my voicemail password (would always say error try again later). So I went ahead and reached out to my phone carrier, was assured that changing my password would work but had to wait 24 hours. 24 hours had passed and still nothing. Reached out again and talked to another representative, was told they were getting error on their end too and for me to wait another 72 hours to hear back from the customer service. A week later I did not hear anything back and again reached out. Was told that maybe my SIM card needed to be changed. So I drove to the nearest carrier store, got my SIM card changed and still no visual voicemail nor notifications. Was told to go to Best Buy and talk to the geek squad, they can help troubleshoot it. So of course I drove to Best Buy. Did some diagnostic and everything came back normal, nothing was found wrong with my phone. Now I am reaching out to see if anyone is having the same issue or if anyone knows how to fix it?! I am getting frustrated, I already exhausted everything I can possibly do.
54590 71

2 replies