Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CANT DOWNLOAD ANY APPS (ASSISTIVE TOUCH)

When i purchase an app it is no longer asking me to double click to pay with FaceID or it wont let me even enter my AppleID password, it only says "Confirm with AssistiveTouch" please help

iPhone XS

Posted on Jun 28, 2020 12:39 PM

Reply
Question marked as Best reply

Posted on Aug 5, 2020 8:24 AM

You need to turn off "confirm with assistive touch"

Step 1 go to the settings tap Accessibility

Step 2 then tap Touch then you can see AssistiveTouch

Step 3 Open AssistiveTouch then scroll down at last you can see Confirm with AssistiveTouch

Step 4 Turn it off that’s solve


97 replies

Nov 30, 2021 1:07 PM in response to STESCOTT

If you want to keep the ability to confirm using Face ID, there’s still a simple way around this. I do wish it were as easy as before which just required your Face ID confirmation, but since the update (that I went the entire time without up until yesterday when getting an iPhone 13), I believe it’s the only way you can use Face ID confirmation when purchasing in App Store. If I’m wrong, I’d really appreciate if someone tell me how I can still approve purchases in App Store using Face ID (obviously after confirming my iCloud password the first time) without having to go through these excessive steps in Assistive Touch. But for now, here’s the work around.


• Triple click your side button and it will bring up Assistive Touch.

• Then you choose Device > More > Apple Pay > Face ID confirm pay.

• Lastly, triple click side button once again to remove Assistive Touch menu from your screen, unless you want it there.

You can always bring it back up again by triple clicking your side button. ^-^

Dec 20, 2021 5:49 PM in response to STESCOTT

Ever since I changed over from Android and become familiar with IOS 15, I realise that it has a number of bugs. Menus are often unintuitive and generally the IPhone 15 is very disappointing. Like thousands of others I have the same problem with downloading apps from the app store Why can't Apple design a bug fix rather than having to go in and switch off two switches in Assistive Touch which I have never used. Can anyone advise when this function will be properly working again?

Dec 21, 2021 7:16 AM in response to STESCOTT

I cannot download or buy apps on iPhone 12 with my side click and face i.d. Assitive touch interrupts my whole operation and I hate it. I don't even know how it got on my iphone. I want it off, please. I want to buy with Face ID, and double click my side bar. I'm so frustrated. I've looked up on the internet and have gone to Accessibility and done all that I could find to do. Nothing seems to work. The accessibility seems to run my battery down very fast and that's a major problem for me. Thanking you in advance.





[Personal Information Edited by Moderator]


CANT DOWNLOAD ANY APPS (ASSISTIVE TOUCH)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.