Music app missing. App Store thinks it's installed

My iPhone crashed hard and I had to do a reset and restore from backup. Now the built-in Music app is missing. I had uninstalled it previously because I was trying to free up space (in the course of troubleshooting whatever the issue was before).


If I go to the App Store to reinstall it, it says it's installed. This is the *only* part of the OS that thinks this app is installed. If I click the Open button in the App Store it says:


Restrictions Enabled

Certain apps, features or services can't be seen or used when Restrictions are on. To use this app, turn Restrictions off.


I have turned off all Restrictions in the System Settings. I don't think it's actually a restriction setting. It's that the App Store is confused about whether it's installed or not. I have no idea how to get this app back. App Store won't install it because it's "already installed" (except it's not)

iPhone SE

Posted on Jun 28, 2020 3:26 PM

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Question marked as Top-ranking reply

Posted on Jul 2, 2020 8:22 AM

Hello and welcome to Apple Support Communities, Stee-rider!


We understand that you're trying to open up the Music app, but have not been able to. We'd be happy to provide information to help you address this.


Go to Settings > General > iPhone Storage and search for the Music app. From there, try deleting the app and then go back to the App Store to reinstall it.


Have a great day!

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2 replies
Question marked as Top-ranking reply

Jul 2, 2020 8:22 AM in response to Stee-rider

Hello and welcome to Apple Support Communities, Stee-rider!


We understand that you're trying to open up the Music app, but have not been able to. We'd be happy to provide information to help you address this.


Go to Settings > General > iPhone Storage and search for the Music app. From there, try deleting the app and then go back to the App Store to reinstall it.


Have a great day!

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Music app missing. App Store thinks it's installed

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