You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

trying to wipe computer for sale, unable to erase APPLE HDD? help please

I am unable to wipe a mac, when I hit erase it says erase process has failed.


Posted on Jun 28, 2020 6:32 PM

Reply
2 replies

Jun 28, 2020 7:13 PM in response to rkserr

In addition to what BobTheFisherman already told you, here is what I do in Step #7 of What to do before you sell, give away, or trade in your Mac - Apple Support:


  1. Shut down the Mac
  2. Boot into Internet Recovery (Hold down Shift-Option-Command-R keys during boot). For more info about this, see https://support.apple.com/en-us/HT201314. Best to do this with a wired keyboard, wired mouse & wired ethernet
  3. When startup is complete, select Disk Utility.
  4. In Disk Utility, erase the hard drive. I prefer do a secure erase of the hard drive (called Security Option 2)
  5. When the erase operation finishes, exit Disk Utility
  6. Reinstall macOS

trying to wipe computer for sale, unable to erase APPLE HDD? help please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.