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I bought an in-game purchase and it still says pending after a couple hours. I don’t have a payment method besides $16 from gift cards. I have enough money for the purchase but it is still not letting me buy it. Is there anything I can do that might help me?

iPhone 11

Posted on Jun 29, 2020 8:00 AM

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Posted on Jun 29, 2020 10:15 AM

The new phone wouldn't be causing the problem.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



3 replies
Question marked as Best reply

Jun 29, 2020 10:15 AM in response to wyland144

The new phone wouldn't be causing the problem.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Payment

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