You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: kkna2004
kkna2004 Author
User level: Level 1
4 points

Storage is full but phone is empty?

Hello

I have an iPhone XR 64 GB and it constantly says I have no storage. I have 30 extra apps and about 3,000 photos, i’ve done everything out there to try and free up some storage, and nothing works. My friend has a 64 GB as well, has about 70 extra apps and 8,000 photos... and it says she’s only using 32/64 GB. It doesn’t add up.. what should I do?

Posted on Jun 30, 2020 12:45 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,828 points

Posted on Jun 30, 2020 12:47 AM

When you get a popup message on your iPhone or iPad that the storage is full.


Look closely storage of iPhone or iCloud


iPhone Storage (Setting > General > iPhone Storage)

  1. Total storage remains same through out life span of the iPhone
  2. Storage can not be enhanced
  3. You may take back up on Mac or PC using iTunes without iCloud


iCloud Storage (Settings > [Tap your name] > iCloud)

  1. By default every user gets 5GB of free storage space
  2. You can buy more storage based on your requirement 50, 200GB, 2TB with monthly subscription
  3. Based on your storage capacity you can back up iPhone or iPad
  4. The space can be shared between your family members for storage plan beyond 200GB




View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,828 points

Jun 30, 2020 12:47 AM in response to kkna2004

When you get a popup message on your iPhone or iPad that the storage is full.


Look closely storage of iPhone or iCloud


iPhone Storage (Setting > General > iPhone Storage)

  1. Total storage remains same through out life span of the iPhone
  2. Storage can not be enhanced
  3. You may take back up on Mac or PC using iTunes without iCloud


iCloud Storage (Settings > [Tap your name] > iCloud)

  1. By default every user gets 5GB of free storage space
  2. You can buy more storage based on your requirement 50, 200GB, 2TB with monthly subscription
  3. Based on your storage capacity you can back up iPhone or iPad
  4. The space can be shared between your family members for storage plan beyond 200GB




Reply

Storage is full but phone is empty?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up