I just got my iPhone 11 Max Pro and updated to IOS 13.5.1. Usually, when I receive a notification while listening to music or watching videos via headphones, the volume of the song drops slightly for the notification sound to alert me and then returns to normal. I've recently noticed that it often seems to get "stuck" in a low volume. Has anybody else had this problem? Can someone give suggestions on how to permanently fix this problem?
iPhone 11 Pro Max, iOS 13
Hi, Musiqstar,
Thanks for visiting the Apple Support Communities. We understand that when receiving a notification while playing media, the volume lowers as expected, however it unexpectedly does not come back up after the notification. We're happy to help!
Based on the issue you've described, we would recommend first that you force close any open apps: How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support and restart your iPhone: Restart your iPhone - Apple Support.
If the issue continues after that, backup your iPhone: How to back up your iPhone, iPad, and iPod touch - Apple Support and use the "Reinstall iOS or iPadOS" section of If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support to do just that.
Cheers.
Hi, Musiqstar,
Thanks for visiting the Apple Support Communities. We understand that when receiving a notification while playing media, the volume lowers as expected, however it unexpectedly does not come back up after the notification. We're happy to help!
Based on the issue you've described, we would recommend first that you force close any open apps: How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support and restart your iPhone: Restart your iPhone - Apple Support.
If the issue continues after that, backup your iPhone: How to back up your iPhone, iPad, and iPod touch - Apple Support and use the "Reinstall iOS or iPadOS" section of If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support to do just that.
Cheers.
Volume Stuck on Low
