I have an iPad Pro 12.9" that I bought in 2019, together with the Apple Smart Keyboard folio. Lately (and running always the latest iPadOS) when I have the keyboard open the keys are completely unresponsive--nothing I do will convey my keystrokes to the device. The only solution I have found that seems to work is to manually restart the device. Anyone know what I can do to fix this?
Hello,
Checkout this Apple Support document on how to troubleshoot Smart Keyboard. If the problem still persists please call Apple.
Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro - Apple Support
I suggest contacting/reaching out to Apple Product support and services.
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior Apple customer support employees to see if they can come up with a more amiable/amenable solution to your iPad smart keyboard issue, but I make no guarantees, whatsoever.
Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.
Best of Luck to You!
That worked, but as I mentioned, I have in the past succeeded in getting the keyboard to function again by restarting the device. This should not be something I should have to do on a regular basis, is it?
Smart Keyboard is Non-Responsive
