regarding IOS 13 update

i could not get the IOS 13 update to my Ipad Air ..it shows the my software is up to date which is IOS 12.4.5 because o that i couldnt run some of my apps which requires IOS 13 ..so how could i update my Ipad Air to IOS 13 ?

Posted on Jul 1, 2020 4:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2020 5:18 AM

Your iPad Air can be updated to the final version of iOS that it supports, this being iOS 12.4.7. Major Update support iPad Air was ended by Apple in September 2019; whilst there have since been several minor “point” updates to address security issues, the iPad Air cannot be updated to the next major version - iPadOS 13.x.


If you have difficulties updating your Air to iOS 12.4.7, this help page should get you back on-track:

https://support.apple.com/en-us/HT201435


I hope this information proves to be helpful in clarifying your iPad’s capabilities - and if need resolving the update problem.


Please let us know if further assistance is needed.

5 replies
Question marked as Top-ranking reply

Jul 1, 2020 5:18 AM in response to sarumadh

Your iPad Air can be updated to the final version of iOS that it supports, this being iOS 12.4.7. Major Update support iPad Air was ended by Apple in September 2019; whilst there have since been several minor “point” updates to address security issues, the iPad Air cannot be updated to the next major version - iPadOS 13.x.


If you have difficulties updating your Air to iOS 12.4.7, this help page should get you back on-track:

https://support.apple.com/en-us/HT201435


I hope this information proves to be helpful in clarifying your iPad’s capabilities - and if need resolving the update problem.


Please let us know if further assistance is needed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

regarding IOS 13 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.