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good day..i dont have contact from the previous owner of the ipad,is there a way i could open the activation lock?

good day..i dont have contact from the previous owner of the ipad,is there a way i could open the activation lock?

Posted on Jul 1, 2020 6:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2020 7:21 AM

See Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

Since you acquired your device second hand form an individual, you will need to obtain the needed password from the prior owner or have the prior owner sign out of iCloud; erase the device; and remove it from their device

list. Alternatively, if the person you acquired the device from has their original purchase receipt for the device from an authorized Apple seller with the device’s serial number on it, then they may be able to persuade Apple support to remove the activation lock. Use the support options below. Alternatively, if an Apple Store is open in your area, they can go there to deal with the problem. In this case, they can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if desired . If, as in your case, none of the above will work, then the device is useless to you.

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitterhttps://twitter.com/AppleSupport

 

Apple ID account security for country-specific andregion-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

 

2 replies
Question marked as Top-ranking reply

Jul 1, 2020 7:21 AM in response to roy_roy_123

See Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

Since you acquired your device second hand form an individual, you will need to obtain the needed password from the prior owner or have the prior owner sign out of iCloud; erase the device; and remove it from their device

list. Alternatively, if the person you acquired the device from has their original purchase receipt for the device from an authorized Apple seller with the device’s serial number on it, then they may be able to persuade Apple support to remove the activation lock. Use the support options below. Alternatively, if an Apple Store is open in your area, they can go there to deal with the problem. In this case, they can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if desired . If, as in your case, none of the above will work, then the device is useless to you.

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitterhttps://twitter.com/AppleSupport

 

Apple ID account security for country-specific andregion-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

 

good day..i dont have contact from the previous owner of the ipad,is there a way i could open the activation lock?

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