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"iPhone is disabled, connect to iTunes"

My phone has a message on the screen that states "iPhone is disabled, connect to iTunes". I am unable to unlock it, and my computer is unable to recognize it. What should I do in order to get my phone to connect to iTunes?

Posted on Jul 1, 2020 7:53 AM

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Question marked as Top-ranking reply

Posted on Jul 1, 2020 7:57 AM

You need to perform special gestures to connect it to iTunes (and iTunes MUST be updated). Those gestures are listed in this support article:--> If you forgot the passcode on your iPhone, or your iPhone is disabled

or can be seen in this support video:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

3 replies
Question marked as Top-ranking reply

Jul 1, 2020 7:57 AM in response to ObliqueAngles

You need to perform special gestures to connect it to iTunes (and iTunes MUST be updated). Those gestures are listed in this support article:--> If you forgot the passcode on your iPhone, or your iPhone is disabled

or can be seen in this support video:

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

"iPhone is disabled, connect to iTunes"

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