2015 MacBook Air will not charge A battery

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Level 1

8 points

2015 MacBook Air will not charge A battery

A friend of mine has a MacBook Air from 2015 that is having charging issues. I haven't found a solution to this combination of symptoms online.

When you plug the computer in, it will run off of the power source, but it says that the "battery is not charging." Both the computer and the charger register that they are connected. The computer shows a little lightning bolt over the battery symbol in the upper right corner of the screen and the charger shows an Amber LED. The battery power percentage doesn't appear to ever drop as long as it's plugged in. if you unplug it, the laptop will begin running off of battery without a glitch.

I have tried multiple chargers that I know work perfectly. I tried resetting the SMC. I bought a new battery, because I needed one for my 2014 MacBook Air anyway. The laptop behaved exactly the same with a brand new battery.

I have no real experience working on computers, so I am at a loss. I saw recommendations about replacing the logic board or the SMC chip (if that's even possible). Does anyone have any idea what else to try or replace?

Posted on Jul 1, 2020 9:14 AM

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Answer 1

Axel Foley

Level 10

151,596 points

Jul 1, 2020 10:58 PM in response to EMac0408

What happens if you let the battery be used until it is 50% charged and then plug the MacBook Air with electricity to charge it? Does the battery get charged? Also, at which battery charge percentage were these observations made?

Axel F.

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Answer 2

Axel Foley

Level 10

151,596 points

Jul 2, 2020 3:47 PM in response to EMac0408

At this point, just like you, I have to lean toward a hardware issue. I believe that you will get the best recommendation after the MacBook has been physically examined at the Apple Store or any other repair shop (Since it is out of warranty now). You have reset the SMC and probably reset the NVRAM/PRAM as well. You can use the macOS Recovery mode and reinstall the macOS however that is a long shot but may be worth a try if you haven't already.

Axel F.

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Answer 3

EMac0408 Author

Level 1

8 points

Jul 2, 2020 2:50 PM in response to Axel Foley

I just charged the battery up to 100% in my laptop. I pulled the battery, put it in the laptop in question, and ran it down to 50%. I just plugged it in and everything is behaving exactly like it was. It says "Battery is not charging." I have made they observations at multiple levels of charge from 100% to dead and with 2 different batteries.

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2015 MacBook Air will not charge A battery

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