In double tap mode and can't enter passcode

I was in voiceover mode and deactivated it (with a voice command). Now when I try to enter the passcode, I'm in double tap mode and even when I double tap my passcode I can't open the phone. It's been locking me out (for 1, 5 and now 15 minutes). I didn't change my passcode, at least not on purpose. Now I can't use voice commands and I can't get out of double tap mode and I can't open my phone. Help!


iPhone 8

Posted on Jul 1, 2020 3:40 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2020 3:45 PM

Hello, mkatz.


Thank you for using Apple Support Communities.


From reading your post, you're having troubles getting your iPhone unlocked with the passcode after disabling VoiceOver. Having access to your iPhone is important. If you haven't done so already, restart your iPhone. Sometimes a restart can help resolve issues. If you can't restart it, then Force restart iPhone.


Try seeing if you can turn on VoiceOver and turn off using the physical button method: Turn on and practice VoiceOver on iPhone


"Turn VoiceOver on or off

Important: VoiceOver changes the gestures you use to control iPhone. When VoiceOver is on, you must use VoiceOver gestures to operate iPhone.

To turn VoiceOver on or off, use any of the following methods:


Just keep in mind that if you get the passcode incorrect too many times and your device becomes disabled, you'll have to follow the steps here: If you forgot the passcode on your iPhone, or your iPhone is disabled


Keep us updated.


Best regards.


1 reply
Question marked as Top-ranking reply

Jul 6, 2020 3:45 PM in response to mkatz

Hello, mkatz.


Thank you for using Apple Support Communities.


From reading your post, you're having troubles getting your iPhone unlocked with the passcode after disabling VoiceOver. Having access to your iPhone is important. If you haven't done so already, restart your iPhone. Sometimes a restart can help resolve issues. If you can't restart it, then Force restart iPhone.


Try seeing if you can turn on VoiceOver and turn off using the physical button method: Turn on and practice VoiceOver on iPhone


"Turn VoiceOver on or off

Important: VoiceOver changes the gestures you use to control iPhone. When VoiceOver is on, you must use VoiceOver gestures to operate iPhone.

To turn VoiceOver on or off, use any of the following methods:


Just keep in mind that if you get the passcode incorrect too many times and your device becomes disabled, you'll have to follow the steps here: If you forgot the passcode on your iPhone, or your iPhone is disabled


Keep us updated.


Best regards.


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In double tap mode and can't enter passcode

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