Your computer was restarted because of a problem.
Hi,
My iMac keep restart every evening with error.
Please advise.
Thank you very much.
Poonyalid
Hi,
My iMac keep restart every evening with error.
Please advise.
Thank you very much.
Poonyalid
Dealing with Kernel Panics
Disconnect any third-party peripherals including any USB hubs. How to use safe mode on your Mac, Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do? See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, How to fix kernel panics after installing OS X updates | MacIssues, and If your Mac restarted because of a problem - Apple Support.
Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Kernel panic logs are found in: /Library/Logs/DiagnosticReports/ folder.
If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.
Boot Into Safe Mode
Dealing with Kernel Panics
Disconnect any third-party peripherals including any USB hubs. How to use safe mode on your Mac, Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do? See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, How to fix kernel panics after installing OS X updates | MacIssues, and If your Mac restarted because of a problem - Apple Support.
Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Kernel panic logs are found in: /Library/Logs/DiagnosticReports/ folder.
If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.
Boot Into Safe Mode
mdworker is Spotlight.
Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?
Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.
How to rebuild the Spotlight index on your Mac
If searching your Mac doesn’t return expected results, rebuilding the Spotlight index might help.
Manually Rebuilding Spotlight via Terminal
If the aforementioned Spotlight control panel approach doesn’t spur a reindexation of the drive, you may need to initiate it manually through the command line. Open Terminal and use the following command string to do so:
sudo mdutil -E /
This basically asks for temporary super user status, which is why Terminal may ask you for your password (it may not if you’ve used a sudo command recently or are already logged in as a super user or root. The command asks the unix tool mdutil to reindex the spotlight database for everything on the computer, including external drives, mounted disk images, etc. To re-index only for a specific drive, use the /Volumes path. For example, for an external drive named “MiniMe,” the command would look like this:
sudo mdutil -i on /
Rebuilding a drive index can take a long time, so be prepared to wait whether you do it through the System Preference panel or the command line.
A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later
You should try each, one at a time, then test to see if the problem is fixed before going on to the next.
If possible, backup your files before proceeding.
1. Select Disk Utility from the Utility Menu and click on the Continue button.
2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
3. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
5. Click on the Apply button, then wait for the Done button to activate and click on it.
6. Quit Disk Utility and return to the Utility Menu.
7. Select Install OS X and click on the Continue button.
Hmmm... AppleMatch & AppleMobileFileIntegrity involved in both crashes... any iPhone, iPad, iPod, Airdrop, or Airplay going on?
The most important for this Mac is the LINE chat history which it must not be lost.
Make certain you have both a Time Machine Back up & a Clone.
Carbon Copy Cloner...
Hi,
I finally found all the Kernel Panic log files.
Many sorry for my zero knowledge on Mac.
I uploaded log files to my dropbox, could you please help?
https://www.dropbox.com/s/fddr8k5wf3yrkbb/Kernel%20Panic%20-%20iMac%20Big.zip?dl=0
I just reset and clear cache on Chrome and Safari.
Today I just reset PRAM.
The MacOS is now High Sierra. I think it can upgrade MacOS to latest Catalina.
If I repair High Sierra or upgrade to Catalina, will the data lost?
Thank you very much.
Poonyalid
Hi,
Today the Kernel Panic log is the "mdworker".
What is that? Does it about Memory (RAM) problem?
Below are the log:
Anonymous UUID: 01724E4F-3B01-4D17-C402-74BBA273CCD5
Fri Jul 10 17:55:44 2020
*** Panic Report ***
panic(cpu 2 caller 0xffffff7f90c2f71f): "sfree on invalid allocation at 0xffffff8044c240b0"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/Sandbox_executables/Sandbox-765.70.1/src/kext/smalloc.c:248
Backtrace (CPU 2), Frame : Return Address
0xffffff9134063300 : 0xffffff800fc6ae56
0xffffff9134063350 : 0xffffff800fd94434
0xffffff9134063390 : 0xffffff800fd86604
0xffffff9134063400 : 0xffffff800fc1ce60
0xffffff9134063420 : 0xffffff800fc6a8cc
0xffffff9134063550 : 0xffffff800fc6a68c
0xffffff91340635b0 : 0xffffff7f90c2f71f
0xffffff91340635e0 : 0xffffff7f90c1e19c
0xffffff9134063600 : 0xffffff7f90c33773
0xffffff9134063620 : 0xffffff7f90c263bd
0xffffff9134063660 : 0xffffff7f90c26172
0xffffff9134063690 : 0xffffff8010300fb4
0xffffff91340636b0 : 0xffffff80100eb21d
0xffffff91340636d0 : 0xffffff800fe8618f
0xffffff9134063720 : 0xffffff800fe9fac0
0xffffff9134063b00 : 0xffffff80100e5520
0xffffff9134063b60 : 0xffffff800fea0c09
0xffffff9134063b80 : 0xffffff800fe85948
0xffffff9134063db0 : 0xffffff800feabc8f
0xffffff9134063ef0 : 0xffffff800feba189
0xffffff9134063f40 : 0xffffff8010202588
0xffffff9134063fa0 : 0xffffff800fc1d646
Kernel Extensions in backtrace:
com.apple.kext.AppleMatch(1.0d1)[2D2996CA-A15E-39E6-9D6B-2BE6DF131972]@0xffffff7f90c1d000->0xffffff7f90c21fff
com.apple.security.sandbox(300.0)[BDFF700A-6746-3643-A0A1-852628695B04]@0xffffff7f90c22000->0xffffff7f90c42fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[CC716BFE-4F62-33A3-BA21-931EE1F91097]@0xffffff7f90c03000
dependency: com.apple.kext.AppleMatch(1.0.0d1)[2D2996CA-A15E-39E6-9D6B-2BE6DF131972]@0xffffff7f90c1d000
dependency: com.apple.iokit.IOStorageFamily(2.1)[F27A8A2A-6662-3608-83BD-415037509E01]@0xffffff7f90556000
BSD process name corresponding to current thread: mdworker
Thank you very much.
Poonyalid
Hi,
Last two days, I entered safe mode and shutdown two times already.
Also I rebuild the Spotlight index by go through System Preferences, then click Spotlight as follow your instruction.
Yesterday no Kernel Panic anymore.
But today Kernel Panic two times.
Please see attachment.
Thank you very much.
Poonyalid
Can't download any of those.
In theory upgrading should not destroy previous data, but for safety have 2 backups first.
Hi,
No Phone, iPad, iPod, Airdrop, or Airplay connect to the iMac.
Only wireless Mouse and keybaord.
Thank you very much.
Poonyalid
Any luck yet?
Hi,
What is Virtual Box and how to up to date it?
Thanks.
Poonyalid
Hi,
My another iMac (smaller size) also has Kernel Panic too with strange report.
I'll create another post.
Thank you very much.
Poonyalid
Any updates?
Your computer was restarted because of a problem.