Why won't Safari 13.1.1 work with Spectrum internet?

Why won't Safari 13.1.1 work with Spectrum internet?

iMac 21.5″, macOS 10.15

Posted on Jul 2, 2020 10:25 AM

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3 replies

Jul 2, 2020 11:24 AM in response to Rob Burn

Have you contacted Spectrum Support?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

Jul 2, 2020 11:51 AM in response to Rob Burn

Notified Spectrum support. Notified them about differing Safari versions. No problems with iMac until last Safari update. E-mail problem with Safari only. Can contact e-mail with FireFox. Have a laptop with earlier Safari version. No problem reaching e-mail with it. Compatibility issue between Apple and Spectrum after latest Safari upgrade. Attempt to sign in with new version returns you to Sign-in page.

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Why won't Safari 13.1.1 work with Spectrum internet?

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