My bank account has charges that I did not do

I have purchases that I did not do

Posted on Jul 2, 2020 10:53 AM

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Question marked as Top-ranking reply

Posted on Jul 2, 2020 11:12 AM

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

2 replies
Question marked as Top-ranking reply

Jul 2, 2020 11:12 AM in response to jonmanuel

See the Apple Support article(s) below.


Apple ID - If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement.


If necessary, contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Jul 2, 2020 11:00 AM in response to jonmanuel

See these security-related documents, especially the first two for now.

 

If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145. From the link, among other things, Change your Apple ID password and choose a strong password. Afterwards, use What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

 __________

 

And, if you can, Check your Apple ID device list (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071


If you have already changed your password, etc., you may think it is not necessary to do it again.

 

For Apple Support help with your problem, use:

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

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My bank account has charges that I did not do

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