My Apple Pencil (first generation) is unresponsive since iPadOS update 13.4. Other updates did not solve the problem.
Nib ok, hard reset, restore, WiFi on/off, Bluetooth on/off, pair/unpair... nothing works. And Apple support doesn’t help at all. I know I’m not the only one... someone?
iPad mini 5 Wi-Fi
Went to the Genius Bar:
Issue: Customer states that Apple Pencil, when connected, does not always work. (I said that it was not working at all...)
Steps to Reproduce: Confirmed issue by connecting to a known-good iPad. The pencil was able to write intermittently.
Cosmetic Condition: No signs of damage.
Proposed Resolution: Replace Apple Pencil under warranty.
Pencil is working... for now.
Went to the Genius Bar:
Issue: Customer states that Apple Pencil, when connected, does not always work. (I said that it was not working at all...)
Steps to Reproduce: Confirmed issue by connecting to a known-good iPad. The pencil was able to write intermittently.
Cosmetic Condition: No signs of damage.
Proposed Resolution: Replace Apple Pencil under warranty.
Pencil is working... for now.
Another thing you can try.
Also, I suggest contacting/reaching out to Apple Product support and services, again!
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible solution/s to this iPad/iPadOS/Apple Pencil issue, but I make no guarantees, whatsoever.
If need be, you can have this iPad/iPadOS/Apple Pencil issue escalated all the way up to Apple engineering staff supoort.
Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.
Best of Luck to You!
No. The pencil is totally unresponsive, no matter what app I’m trying to use. Even if it says that the pencil is paired, it acts like it’s not. Was perfectly fine right before the 13.4 iPadOS update... dead since.
Try this.
One last ditch thing you can try is to plug the Pencil's Lightning connector into the iPad.
Then, try a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
See if the Pencil starts charging then, when it reaches a sufficient charge, like over 15%, or so, or more, disconnect the Pencil and reconnect it to see if it Bluetooth pairs.
If it does pair, try using it.
This is all I got on this issue.
Thank you but it doesn’t work. No problem to pair and charge the pencil... but touching the screen with it does nothing at all. I will have to spend another hour with Apple support unfortunately.
Does the Apple Pencil work in the sketching part of the iOS Notes app?
Call Apple support.
Good Luck to You!
Apple Pencil unresponsive
