You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Two MacBook Pro mid-2015 Models Have Simultaneous Speaker Failure!

My MacBook Pro speakers are failing to produce good sound. First it was the left one and now the right one.


My wife also has the same mid-2015 model MacBook Pro and she has lost function of her right speaker. Is this common and what is the cost?


Having two identical models experience this defect simultaneously is not just disconcerting, it also is affecting our work flow.

MacBook Pro 15″, macOS 10.14

Posted on Jul 4, 2020 10:49 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2020 11:08 AM

Hi,

Resetting NVRAM could solve sound related issues.

https://support.apple.com/en-us/HT204063

If it doesn't help, try to contact Apple support or make Genius Bar reservation or take your MacBook Pro to Apple Authorized Service Provider to be examined it.

There is possibility that speakers contact are loose to connect speakers and logic board. Try to check it by yourself.

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com/findlocations


3 replies
Question marked as Top-ranking reply

Jul 4, 2020 11:08 AM in response to AllegroTime

Hi,

Resetting NVRAM could solve sound related issues.

https://support.apple.com/en-us/HT204063

If it doesn't help, try to contact Apple support or make Genius Bar reservation or take your MacBook Pro to Apple Authorized Service Provider to be examined it.

There is possibility that speakers contact are loose to connect speakers and logic board. Try to check it by yourself.

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com/findlocations


Jul 4, 2020 11:09 AM in response to AllegroTime

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


Two MacBook Pro mid-2015 Models Have Simultaneous Speaker Failure!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.