Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my repair taking so long.

It has been over two weeks and I still have no information about my MacBook pro repair! NO ONE has ever contacted me about this repair, only that they received it over two weeks ago. I though Apple had always kept it's customers updated. REALLY VERY VERY ANGRY AND FRUSTRATED. I know that Corona virus is causing some delays, but apple should fine a computer someplace and find someone to keep me updated. I have been an Apple customer since 1984. This is NOT the Apple I had known and loved. Did they lose my computer. Wish someone would give me some information.

Ed



Posted on Jul 4, 2020 12:09 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2020 12:20 PM

FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


These forums only provide help with Apple products. Thank you for your understanding and support.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


7 replies
Question marked as Top-ranking reply

Jul 4, 2020 12:20 PM in response to carberry

FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


These forums only provide help with Apple products. Thank you for your understanding and support.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


Why is my repair taking so long.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.