Why is my repair taking so long.

Question

Level 1

18 points

Why is my repair taking so long.

It has been over two weeks and I still have no information about my MacBook pro repair! NO ONE has ever contacted me about this repair, only that they received it over two weeks ago. I though Apple had always kept it's customers updated. REALLY VERY VERY ANGRY AND FRUSTRATED. I know that Corona virus is causing some delays, but apple should fine a computer someplace and find someone to keep me updated. I have been an Apple customer since 1984. This is NOT the Apple I had known and loved. Did they lose my computer. Wish someone would give me some information.

Ed

Posted on Jul 4, 2020 12:09 PM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,879 points

Jul 4, 2020 12:20 PM in response to carberry

FYI: These are user-only forums. This is not Apple Support. if you need to contact Apple Support, then contact product and tech support: Contacting Apple for support and service including international calling numbers.

These forums only provide help with Apple products. Thank you for your understanding and support.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

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Answer 2

Jul 29, 2020 7:39 AM in response to Allan Jones

Did you read my post at all? Nobody is saying Apple is here or asking for Apple, OP asked if anyone knew why repairs were so slow, and I added my own data point that repair services are slow and transparency is terrible.

I know you're all Apple fanboys, but a little reading comprehension is helpful.

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Answer 3

carberry Author

Level 1

18 points

Jul 4, 2020 8:51 PM in response to Allan Jones

I have contacted them twice, and each time a return phone call was promised and scheduled -- no return calls yet. Two apple employees were extremely sympathetic to my situation, yet could do nothing about it. I JUST WANT TO KNOW IF MY COMPUTER GOT LOST!

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Answer 4

Allan Jones

Level 9

72,692 points

Jul 4, 2020 12:20 PM in response to carberry

We are not Apple but end users like you. We know no more than you do about why anything is not on schedule. Contact Apple with your case number at hand. No one here can answer your question.

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