You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Esgilles Author

Level 1

4 points

Macbook Pro crashes on startup after clean install

I recently bought a MacBook Pro 16 inch (Late 2019) and within a few days of ownership (About 6 battery cycles) the MBP crashes at about three quarters through the progress bar after logging in, if I use safe mode I can get past logging in but at about the same three quarters mark the screen goes black with visual glitches, comes back and then resumes like normal. I have tried resetting the SMC, PVRAM, Clean installing MacOS (Catalina) and it still crashes at the same exact point

Here is the error log:

panic(cpu 1 caller 0xfffffff00fb693dc): x86 CPU CATERR detected

Debugger message: panic

Memory ID: 0x6

OS version: 17P5300

macOS version: 19F101

Kernel version: Darwin Kernel Version 19.5.0: Tue May 26 20:16:42 PDT 2020; root:xnu-6153.121.2~1/RELEASE_ARM64_T8010

Kernel UUID: 123C59BB-125A-31AF-A916-AAF729BE6BE8

iBoot version: iBoot-5540.125.4

secure boot?: YES

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x405060400

PCIeUp link state: 0x89271614

Paniclog version: 13

Kernel slide: 0x0000000007b30000

Kernel text base: 0xfffffff00eb34000

mach_absolute_time: 0xba9c973d4

Epoch Time: sec usec

Boot : 0x5f001e9a 0x000a67cc

Sleep : 0x5f00eed9 0x000de3ee

Wake : 0x5f00eedf 0x0000559f

Calendar: 0x5f00ef24 0x0003520d

Panicked task 0xffffffe000267600: 3434 pages, 221 threads: pid 0: kernel_task

Panicked thread: 0xffffffe0005ae4f8, backtrace: 0xffffffe01578b4b0, tid: 385

lr: 0xfffffff00f3f8764 fp: 0xffffffe01578b4f0

lr: 0xfffffff00f3f85c0 fp: 0xffffffe01578b560

lr: 0xfffffff00f5131e0 fp: 0xffffffe01578b610

lr: 0xfffffff00f9c162c fp: 0xffffffe01578b620

lr: 0xfffffff00f3f7f28 fp: 0xffffffe01578b990

lr: 0xfffffff00f3f8280 fp: 0xffffffe01578b9e0

lr: 0xfffffff01022e934 fp: 0xffffffe01578ba00

lr: 0xfffffff00fb693dc fp: 0xffffffe01578ba30

lr: 0xfffffff00fb5a80c fp: 0xffffffe01578baa0

lr: 0xfffffff00fb5c734 fp: 0xffffffe01578bb50

lr: 0xfffffff00fb59f44 fp: 0xffffffe01578bbe0

lr: 0xfffffff00fb213a8 fp: 0xffffffe01578bc10

lr: 0xfffffff00f92f5d8 fp: 0xffffffe01578bc50

lr: 0xfffffff00f92ee5c fp: 0xffffffe01578bc90

lr: 0xfffffff00f9cc514 fp: 0x0000000000000000

Is there anything else to try that I haven't thought of yet? Or is it a hardware issue?

Thank you ahead of time.

MacBook Pro 16″, macOS 10.15

Posted on Jul 4, 2020 2:18 PM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on Jul 4, 2020 10:54 PM

You have done what you can do to get the basic troubleshooting out of the way as far as software issues are concerned. What concerns me is that the issue is duplicated at the same point during boot even after a clean installation of macOS. The point during the boot sequence that you are referring to is when the GPU is initialized. It appears that your MacBook Pro does not survive the boot sequence past that point.

I recommend that it is time to take advantage of the Apple 1 Year Limited Warranty on your MacBook Pro (Should still be valid). You can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support

Axel F.

View in context

Macbook Pro crashes on startup after clean install

Similar questions