After reset my Face ID stops

The Face ID shows higher - lower problem in faceid setup

Posted on Jul 4, 2020 8:37 PM

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Posted on Jul 4, 2020 8:38 PM

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

 

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114

 

If after following the first seven steps given, "... you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. 

 

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support at this time unless an Apple Store is open in your area.

18 replies
Question marked as Top-ranking reply

Jul 4, 2020 8:38 PM in response to simu256

See Set up Face ID on iPhone https://support.apple.com/guide/iphone/set-up-face-id-iph6d162927a/ios

 

And see If Face ID isn't working on your iPhone or iPad Pro https://support.apple.com/en-us/HT208114

 

If after following the first seven steps given, "... you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. 

 

If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support." You'll need to contact Apple Support at this time unless an Apple Store is open in your area.

Sep 2, 2020 7:35 PM in response to donv_the_ghost

I have the same issue when I contacted support they told me it had to be fixed by someone and the cost would be $550 I am seriously in shock since everything works on my phone except for this and its the same thing Higher or lower but it wont register my face. I bought my husband an iPhone 11 because he couldn’t send in his phone due to Covid 19 that was $1000 and they returned the phone because it was “face ID unavailable” so no trade in discount. So i don’t know if it would be worth it to you to try to get it fixed thru them. My phone is out of warranty if its in warranty maybe they will help you. I always advocated Apple because of their Customer Service I had to repair my husbands phone 3 times in the last 7 years but they were always reasonable. This price is outrageous!

Jul 4, 2020 10:46 PM in response to donv_the_ghost

my iPhone a screen guard is 5d glass.

and when I go for set Face ID setup they showing higher lower the iPhone. And I check my iPhone’s faceid parts like flood illuminater,true depth camera,dot projector is all are working fine I have searched on internet and some technician check it. but faceid not works show higher lower the iPhone problem and also my front portrait is not working

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After reset my Face ID stops

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