You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost iPhone 11

My friends daughter lost/stolen her iPhone 11 sometime last night. She has forgotten her password to Apple ID which requires a two step authentication (code sent to her mobile). Is there a way to reset her password without a code being sent to her phone. She then can possibly use find my iPhone on another iPhone to see if they can locate her phone.

iPhone 11

Posted on Jul 5, 2020 12:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2020 3:12 AM

She needs to have turned on Find My iPhone. See the steps in the first link below especially, but don't ignore the second.

 

If your iPhone, iPad, or iPod touch is lost or stolen https://support.apple.com/en-us/HT201472

 

Use Lost Mode in Find My iPhone on iCloud.com https://support.apple.com/guide/icloud/use-lost-mode-mmfc0f0165/icloud

2 replies
Question marked as Top-ranking reply

Jul 5, 2020 3:12 AM in response to GE79

She needs to have turned on Find My iPhone. See the steps in the first link below especially, but don't ignore the second.

 

If your iPhone, iPad, or iPod touch is lost or stolen https://support.apple.com/en-us/HT201472

 

Use Lost Mode in Find My iPhone on iCloud.com https://support.apple.com/guide/icloud/use-lost-mode-mmfc0f0165/icloud

Lost iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.