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I have forgot the answers to my security questions , can you help

I have forgotten the answers to my security questions and it won’t let me reset them ? Can anyone help me

iPhone 6s, iOS 13

Posted on Jul 5, 2020 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2020 4:24 AM

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

You have indicated that you can't answer your security question satisfactorily and that Apple has precluded you from resetting them. Note that if you fail to answer your security questions correctly multiple times, you will end up in account recovery. See Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT20492. And, along the way, Apple will inform you that "we don’t have sufficient information to reset your security questions."

 

By saying "we don’t have sufficient information to reset your security questions," Apple notifies you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303 says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

1 reply
Question marked as Top-ranking reply

Jul 5, 2020 4:24 AM in response to lyla148

See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

You have indicated that you can't answer your security question satisfactorily and that Apple has precluded you from resetting them. Note that if you fail to answer your security questions correctly multiple times, you will end up in account recovery. See Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT20492. And, along the way, Apple will inform you that "we don’t have sufficient information to reset your security questions."

 

By saying "we don’t have sufficient information to reset your security questions," Apple notifies you that you can't answer your security question satisfactorily. So see Security and your Apple ID https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303 says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.

I have forgot the answers to my security questions , can you help

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