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Received new 2019 27" iMac via UPS. It will not power up at all. Tried just about everything: swapping cables and outlets, unplugging for 15 secs, etc. Apple phone technician recommend I bring it in for service (an hours drive).
If anyone has any other suggestions on how to turn it on, please let me know. Thanks.
You have three options. First, get it replaced locally; second, arrange to return it to Apple for a replacement; third, get it repaired locally. You have 14 days from the date of purchase to return it for a refund, exchange, or replacement with no questions asked. For this, you need to act ASAP, must keep all packaging, and must have a dated receipt. Do not send anything back to Apple unless you have made prior arrangements by phone. Replacements and exchanges do not apply to CTO orders.
Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]
You have three options. First, get it replaced locally; second, arrange to return it to Apple for a replacement; third, get it repaired locally. You have 14 days from the date of purchase to return it for a refund, exchange, or replacement with no questions asked. For this, you need to act ASAP, must keep all packaging, and must have a dated receipt. Do not send anything back to Apple unless you have made prior arrangements by phone. Replacements and exchanges do not apply to CTO orders.
Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]
thanks for info. Those options were not explained to me when I called Apple - they only gave me the option to bring it in for service. I’m going to ship it back tomorrow. Very disappointing, especially considering I bought it to replace another iMac that has been plagued by power issues. And getting a replacement will likely take another 6-8wks. I wish Apple would hold some inventory in North America.
swilson11 wrote:
... And getting a replacement will likely take another 6-8wks. I wish Apple would hold some inventory in North America.
Because of COVID-19, supply chain issues have likely prevented
Apple from getting any iMacs for stock.
New 2019 iMac won't power up straight out of the box
