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User profile for user: Mexican_352
Mexican_352 Author
User level: Level 1
4 points

iPhone password

My phone was stolen so I got a new one I logged into my iCloud with my old number and I forgot my password? I’m trying to reset it but it goes back to the old number? How can I reset my password beside using an old number ?

Posted on Jul 5, 2020 3:32 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,609 points

Posted on Jul 5, 2020 5:23 PM

If you have 2 Factor Authentication enabled on your account, see if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,107 points

Jul 5, 2020 3:39 PM in response to Mexican_352

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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iPhone password

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