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iCloud password

My mom has forgotten her iCloud password, as well as the questions and the email to make a new password. This is making it impossible to use the iPad

iPad mini, iOS 12

Posted on Jul 6, 2020 5:42 AM

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Question marked as Best reply

Posted on Jul 6, 2020 5:47 AM

See Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.”


Use the instruction in the document to eventually begin account recovery.

2 replies
Question marked as Best reply

Jul 6, 2020 5:47 AM in response to Sara02jeanette

See Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.”


Use the instruction in the document to eventually begin account recovery.

Jul 6, 2020 6:30 AM in response to Sara02jeanette

If you are being told there isn't enough information to reset them, contact Apple ID Support.


If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.


 Apple ID - If you forgot the answers to your Apple ID security questions.      


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn't always load)  


Get Support    Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport



iCloud password

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