MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports), 10.15.5 (19F101), battery not charging - battery health status is absent.

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports), 10.15.5 (19F101), battery not charging - battery health status is absent.

How to resolve?

MacBook Pro Retina

Posted on Jul 6, 2020 11:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2020 4:20 PM

Try an SMC reset.


See if you qualify for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


Also see if your laptop qualifies for this free SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a list of the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs available:

https://support.apple.com/exchange_repair

Similar questions

3 replies
Question marked as Top-ranking reply

Jul 6, 2020 4:20 PM in response to O1eg

Try an SMC reset.


See if you qualify for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


Also see if your laptop qualifies for this free SSD repair program:

https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service


FYI, here is a list of the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs available:

https://support.apple.com/exchange_repair

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports), 10.15.5 (19F101), battery not charging - battery health status is absent.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.